Refund policy

Return Policy

At Detail Foundry, we want you to be happy with your order. If something is not right, please contact us and we’ll do our best to help.

30-Day Returns

We accept returns within 30 days of your order being delivered.

To be eligible for a change-of-mind return, the item must be unused, in its original condition, and returned with its original packaging where possible.

Return Shipping

We offer free return shipping on approved returns within Australia.

Once your return request has been approved, we will provide instructions for sending the item back to us.

Restocking Fees

We do not charge restocking fees.

Final Sale Items

We do not currently have any final sale items. Eligible products may be returned within the 30-day return window.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, faulty, defective, or incorrect, contact us as soon as possible so we can make it right.

Depending on the issue, we may offer a replacement, refund, repair, or another suitable solution.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your return is approved, your refund will be processed back to your original payment method. Please allow time for your bank or payment provider to process the refund.

Australian Consumer Law

Nothing in this policy excludes, limits, or replaces your rights under the Australian Consumer Law. If a product has a major problem, is faulty, unsafe, not as described, or does not meet consumer guarantees, you may be entitled to a repair, replacement, refund, or other remedy under Australian Consumer Law.

How to Start a Return

To start a return, contact us with your order number and reason for return.