Refund policy

At Detail Foundry, we want you to feel confident when ordering from us. If something is not right with your order, contact us and we’ll do our best to help.

30-Day Returns

We have a 30-day return policy. This means you have 30 days after receiving your order to request a return.

To be eligible for a change-of-mind return, your item must be unused, in the same condition you received it, and returned with its original packaging where possible. You may also need to provide your order number, receipt, or proof of purchase.

How to Start a Return

To start a return, contact us at:

Email: ezdetailingsa@gmail.com

Please include your order number, the item you want to return, and the reason for your return.

If your return is approved, we will send you return instructions, including how and where to send your item. Items sent back without first requesting a return may not be accepted.

Return Shipping

We offer free return shipping on approved returns within Australia.

Once your return request has been approved, we will provide the return shipping details and instructions.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, faulty, defective, or incorrect, contact us as soon as possible so we can assess the issue and make it right.

Depending on the situation, we may offer a replacement, refund, repair, or another suitable solution.

Exchanges

If you would like to exchange an item, contact us first so we can confirm the best option.

In some cases, the fastest way to get the product you want is to return the original item and place a new order once the return has been approved.

Final Sale Items

Eligible products may be returned within the 30-day return window. If any items are specifically marked as non-returnable (such as clearance items), this will be clearly stated on the product page.

Restocking Fees

We do not charge restocking fees for approved returns.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.