Terms of service

Privacy Policy

Last updated: 31 May 2026

Detail Foundry operates this website and online store. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, place an order, contact us, or use our services.

Our store is powered by Shopify, which helps us provide our online store, process orders and deliver a secure shopping experience.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect personal information when you visit our website, place an order, create an account, contact us, or interact with our store.

This may include:

Your name
Email address
Phone number
Billing and shipping address
Order details
Payment and transaction details
Account details, if you create an account
Messages or enquiries you send to us
Device, browser and website usage information
IP address and similar technical information

Payment information may be processed by Shopify, payment providers and other secure third-party services. We do not directly store full credit card details.

How We Collect Personal Information

We may collect personal information:

Directly from you when you place an order, contact us, or create an account
Automatically through our website, cookies and similar technologies
From Shopify and other service providers that help us operate the store
From delivery, payment, marketing or analytics providers where required to provide our services

How We Use Your Personal Information

We use your personal information to:

Process and fulfil orders
Arrange shipping and delivery
Provide customer support
Respond to enquiries
Process returns, refunds or exchanges
Send order updates and important store notifications
Improve our website, products and customer experience
Help prevent fraud, security risks and misuse of our website
Send marketing emails or promotions where permitted
Comply with legal, tax, accounting or business obligations

Marketing Communications

We may use your email address to send marketing updates, promotions or product information where you have agreed to receive them or where permitted by law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or contacting us directly.

Even if you unsubscribe from marketing emails, we may still send important non-marketing emails relating to your orders, account, returns or customer service enquiries.

Cookies and Website Tracking

Our website may use cookies and similar technologies to help the store function, improve your shopping experience, remember preferences, analyse website traffic and support marketing or advertising.

You can adjust your browser settings to block or delete cookies, but some parts of the website may not work properly if cookies are disabled.

How We Share Personal Information

We may share personal information with trusted third parties where needed to operate our business and provide our services.

This may include:

Shopify
Payment processors
Shipping and delivery providers
Email and marketing platforms
Website analytics providers
IT, hosting and security providers
Professional advisers, where required
Government, regulatory or law enforcement bodies where required by law

We only share personal information where necessary for legitimate business, legal, security or service-related purposes.

Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information to help us operate our online store, process transactions, manage checkout, provide security and improve the shopping experience.

Information submitted through our store may be processed by Shopify and its service providers, including providers located outside Australia.

You can learn more about how Shopify handles personal information by visiting Shopify’s own privacy policy.

Third-Party Links

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, security, content or policies of third-party websites. If you visit a third-party website, you should review their privacy policy before providing personal information.

Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security of information sent through the internet.

Retention of Personal Information

We keep personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business records, comply with legal obligations, resolve disputes and enforce our policies.

When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it where appropriate.

Accessing or Correcting Your Information

You may contact us to request access to the personal information we hold about you, or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing certain requests.

Your Rights and Choices

Depending on the laws that apply, you may have rights to:

Access personal information we hold about you
Request correction of inaccurate information
Request deletion of certain information
Opt out of marketing communications
Ask questions or make a complaint about how your information is handled

To make a request, please contact us using the details below.

Children’s Privacy

Our website and products are not intended for children. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

International Transfers

Because we use Shopify and other online service providers, your personal information may be stored, processed or transferred outside Australia.

Where this occurs, we rely on our service providers to handle personal information in accordance with applicable privacy and data protection laws.

Complaints

If you have a concern about how we handle your personal information, please contact us first so we can try to resolve the issue.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner or another relevant privacy authority.