Terms of service

Last updated: 31 May 2026

Welcome to Detail Foundry. These Terms of Service apply when you visit our website, use our online store, place an order, or purchase products from us.

By using our website or placing an order, you agree to these Terms of Service. If you do not agree, please do not use our website or purchase from our store.

About Detail Foundry

Detail Foundry is an Adelaide-based car detailing product and equipment store. We supply detailing tools, accessories, car care products and related items for car owners, enthusiasts, mobile detailers and small detailing businesses.

In these terms, “Detail Foundry”, “we”, “us” and “our” refer to Detail Foundry.

Using Our Website

You agree to use our website only for lawful purposes.

You must not use our website in a way that may damage, interrupt, overload, misuse or interfere with the operation, security or availability of the store.

You must not attempt to access restricted areas of the website, interfere with checkout systems, submit false information, or use our website for fraudulent activity.

Product Information

We do our best to make sure product descriptions, images, pricing, stock information and other details are accurate and up to date.

However, small errors may occur from time to time. Product colours, packaging, sizing or appearance may vary slightly depending on supplier updates, screen settings, product batches or photography.

We may update, change or remove products from our store at any time.

Pricing

All prices are shown in Australian dollars unless stated otherwise.

Prices may change without notice. The price shown at checkout at the time you place your order is the price that applies to your order.

We reserve the right to correct pricing errors. If an order is affected by a clear pricing mistake, we may contact you to confirm whether you would like to proceed at the corrected price or cancel the order for a refund.

Orders

When you place an order through our website, you agree that the information you provide is accurate, current and complete.

After placing an order, you may receive an order confirmation email. This confirms that we have received your order, but it does not guarantee acceptance of the order.

We may refuse, cancel or refund an order if:

The product is unavailable

There is an error in pricing or product information

Payment is not received or is declined

The order appears fraudulent, suspicious or abusive

The shipping address is incorrect or unavailable

We are unable to fulfil the order for another reasonable business reason

If we cancel an order after payment has been made, we will arrange a refund where appropriate.

Payment

Payment must be made at checkout using the payment methods available on our website.

Our store is powered by Shopify and may use Shopify Payments, PayPal, Afterpay or other third-party payment providers.

We do not directly store full credit card details. Payment information is handled by secure payment providers.

Shipping and Delivery

We aim to pack and send orders as quickly as reasonably possible.

Delivery timeframes shown on our website or at checkout are estimates only. Actual delivery times may vary due to courier delays, weather, peak periods, incorrect addresses or other events outside our control.

You are responsible for providing a correct shipping address. If an order is delayed, lost or returned due to incorrect address information, we may need to charge additional shipping costs to resend the order.

Risk in the products passes to you once the order has been delivered to the address provided, unless otherwise required by law.

Local Delivery

Where local delivery is offered, it may only be available to selected Adelaide suburbs or delivery zones.

Local delivery availability, minimum order values, delivery times and delivery fees may change from time to time.

If local delivery is not available for your address, standard shipping options may be offered instead.

Returns and Refunds

Returns and refunds are handled in line with our Return Policy.

Please review our Return Policy for information about change-of-mind returns, faulty items, damaged items, return shipping, refunds and how to start a return.

Nothing in our Return Policy or these Terms of Service excludes, limits or replaces your rights under Australian Consumer Law.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged, faulty, defective or incorrect, contact us as soon as possible with your order number and photos where relevant.

Depending on the issue, we may offer a repair, replacement, refund or another suitable solution in line with Australian Consumer Law.

Australian Consumer Law

Our goods come with rights and guarantees under Australian Consumer Law.

Nothing in these Terms of Service excludes, limits or replaces your rights under Australian Consumer Law.

If a product has a major problem, is faulty, unsafe, not as described, or does not meet consumer guarantees, you may be entitled to a repair, replacement, refund or another remedy under Australian Consumer Law.

Product Use and Safety

Some detailing products, tools and accessories require proper use, care and storage.

You agree to read and follow any product labels, instructions, warnings, safety information and usage directions provided with the product or shown on our website.

Detail Foundry is not responsible for damage caused by misuse, incorrect application, failure to follow instructions, unsafe handling, unsuitable surfaces, or use of a product for a purpose it was not designed for.

If you are unsure whether a product is suitable for your vehicle, surface or situation, please contact us before use.

Accounts

If you create an account on our website, you are responsible for keeping your login details secure.

You are responsible for activity that occurs under your account unless the activity was caused by our error or security failure.

Please contact us if you believe your account has been accessed without permission.

Promotions and Discounts

From time to time, we may offer discounts, promotional codes, sales or special offers.

Promotions may be subject to conditions, expiry dates, product exclusions, minimum spend requirements or availability limits.

We may change, pause or end promotions at any time where reasonable.

Discount codes cannot be applied after an order has been placed unless we choose to do so.

Gift Cards

If gift cards are offered, they may be subject to separate terms shown at the time of purchase.

Gift cards are not redeemable for cash unless required by law.

Website Content

All website content, including text, branding, images, graphics, product descriptions, layouts and other materials, belongs to Detail Foundry or is used with permission.

You must not copy, reproduce, republish, sell or use our website content for commercial purposes without our written permission.

Third-Party Links

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the content, security, policies or practices of third-party websites. If you visit a third-party website, you do so at your own risk.

Privacy

Your use of our website is also covered by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and handle personal information.

Limitation of Liability

To the maximum extent permitted by law, Detail Foundry is not liable for indirect, incidental, special or consequential loss arising from your use of our website, products or services.

Nothing in this section limits your rights under Australian Consumer Law or any rights that cannot legally be excluded.

Events Outside Our Control

We are not responsible for delays or failure to perform our obligations where this is caused by events outside our reasonable control.

This may include courier delays, supplier delays, weather events, natural disasters, accidents, technical issues, payment provider outages, platform outages, strikes, government restrictions or other unexpected events.

Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be posted on this page with a revised “Last updated” date. Continued use of our website after changes are posted means you accept the updated terms.

Governing Law

These Terms of Service are governed by the laws of South Australia, Australia.

Any disputes relating to these terms, our website or our products will be handled in accordance with the laws of South Australia, subject to any rights you have under Australian Consumer Law.